SHIPPING POLICY

This Shipping Policy governs the dispatch and delivery of all orders placed on www.icookmagic.com by MAGIC24X7 HAPPINESS (OPC) PRIVATE LIMITED, operating under the brand iCookMagic. This Policy forms part of and must be read alongside our Terms of Use and Exchange & Replacement Policy.

iCookMagic currently ships exclusively within India (domestic shipping only). We do not offer international shipping at this time.

We ship to all serviceable PIN codes across India through our logistics network. Serviceability is subject to courier partner coverage and may be restricted in certain remote, conflict-affected, or inaccessible areas.

Orders placed after 2:00 PM IST or on non-business days will be processed on the next working business day.

Estimated delivery timelines after order dispatch are as follows:

Note: All delivery timelines are estimates and not guarantees. Actual delivery may vary due to operational, logistical, or external factors.

5.1 Applicable shipping charges are calculated based on the order weight, volumetric dimensions, and delivery PIN code. The exact charge, if any, is displayed at checkout before order confirmation.

5.2 The Company may offer free shipping on orders above a specified value, communicated on the Website from time to time. Such thresholds are subject to change without notice.

5.3 Shipping charges, once paid, are non-refundable, except in cases where the Company is solely responsible for non-delivery or dispatch of an incorrect or defective product.

5.4 Cash on Delivery (COD) is not available. All orders must be prepaid.

6.1 Orders are fulfilled through reputed third-party logistics providers including but not limited to Delhivery, Blue Dart, Shiprocket, DTDC, Xpressbees, Ekart, and other authorised courier partners, selected based on delivery location and operational efficiency.

6.2 The choice of courier partner is entirely at the Company's discretion.

6.3 You are solely responsible for the accuracy of delivery information provided at checkout. The Company shall not be liable for non-delivery or mis-delivery resulting from incorrect or incomplete address information.

6.3 While the Company selects reliable logistics partners, it is not responsible for delays, losses, or damages caused by the courier partner after handover. However, the Company will make all commercially reasonable efforts to assist customers in resolving such issues.

7.1 Upon dispatch, you will receive a Shipment Dispatch Notification via email and/or SMS containing your tracking ID and a direct tracking link.

7.2 You may also track your order anytime by logging into your account at www.icookmagic.com under "My Orders."

7.3 If you have not received a dispatch notification within 3 business days of order confirmation, please write to us at info@icookmagic.com with your Order ID.

8.1 Our logistics partners will attempt delivery up to 3 times at the address provided.

8.2 If delivery fails after 3 attempts due to reasons attributable to the Customer (e.g., unavailability, access restrictions, refusal to accept, incorrect address), the shipment will be returned to our fulfilment centre. In such cases:

• A re-delivery charge will apply for any fresh dispatch attempt.
• No refund will be issued for prepaid orders returned due to Customer-side failure, except at the sole discretion of the Company after deducting forward and reverse shipping costs.

8.3 Food products, given their perishable nature, may not be eligible for re-dispatch after a failed delivery. Each such case will be assessed individually.

9.1 Please inspect the outer packaging carefully before accepting delivery.

9.2 If the package is visibly damaged, crushed, tampered with, or the seal is broken, you may:

• Refuse delivery and note the reason on the courier's records, OR
• Accept with endorsement — document the damage on the delivery receipt / courier app before signing.

9.3 In either case, notify the Company within 72 hours of delivery at info@icookmagic.com with:

• Your Order ID
• Clear photographs of the outer packaging damage
• An unboxing video (strongly recommended as primary evidence)

9.4 Claims raised after 72 hours of delivery will not be entertained.

9.5 The Company will not be responsible for damage reported after delivery has been accepted without any endorsement or objection to the courier.

10.1 Customers are solely responsible for providing an accurate and complete delivery address at checkout, including flat/house number, building name, street, landmark, city, state, and PIN code.

10.2 The Company shall not be liable for non-delivery, mis-delivery, or delay caused by an incorrect or incomplete address provided by the Customer.

10.3 Requests to modify the delivery address after dispatch will be accommodated only at the Company's discretion and subject to the logistics partner's operational capability to execute the change.

The Company shall not be liable for delays in delivery caused by circumstances beyond its reasonable control, including but not limited to natural disasters, floods, cyclones, earthquakes, pandemics, government restrictions, national lockdowns, strikes, civil unrest, or acts of God.